Terms & Conditions

Lesson Bookings

• All lessons must be booked in blocks of 4 weeks (minimum).
• Tutor slots are reserved only after payment confirmation.

Missed Lessons & Rescheduling

• If you need to reschedule due to an emergency, please notify us at least 24 hours in advance.
• Lessons cancelled with less than 24 hours' notice will not be refunded or rescheduled.

Refund Policy

• Refunds are only provided for unused lessons within the booked 4-week block.
• Once a lesson is attended (in-person or online), it is considered used and non-refundable.
• All refund requests must be made in writing and will be processed within 7-10 business days.

Discounts

• We offer discounts for booking multiple sessions or sibling packages.
• All discounts are subject to approval and must be discussed before booking.

Free Trial Lesson

• We offer one free trial lesson per new student to assess their needs and learning style.
• After the trial lesson, students are expected to book a minimum 4-week package to continue.